退款政策

Refund Policy

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Returns
Our policies are valid for 30 days. If 30 days have passed since your purchase, unfortunately we are unable to offer you a refund or exchange.

To qualify for a return, your item must be unused and in the same condition as when you received it. It must also be in its original packaging.

There are several types of merchandise that are exempt from return. Perishable items such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or hygienic, hazardous materials, or flammable liquids or gases.

Other non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

In some cases, only partial refunds are allowed (if applicable)
Books with visible signs of use CDs, DVDs, VHS tapes, software, video games, cassette tapes or opened vinyl records Any item that is not in pristine condition, damaged or missing parts for reasons that are not our fault Any item returned more than 30 days after delivery

Refunds (where applicable)
Upon receipt and inspection of your return, we will send you an email notifying you that we have received your returned item. We will also notify you of the approval or denial of the refund.
If you are approved, then your refund will be processed and a credit will be automatically applied to your credit card or original payment method within a certain number of days.

Delayed or Missing Refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially posted.
Next contact your bank. It usually takes some processing time before a refund is issued.
If you have done all of this and you still have not received your refund, please contact us at daniel@teditonlock.com.

Specially priced items (if applicable)
Only regular priced items can be refunded, unfortunately special offers cannot be refunded.

Exchanges (if applicable)
We only exchange items if they are defective or damaged. If you need to exchange it for the same item, please email us at daniel@teditonlock.com and send your item to: 1310, Block B, Global Trade Square, Dalang Town, Dongguan City, Guangdong Province, China 523770 Dongguan, Guangdong CN 523770.

Gifts If the item was marked as a gift when it was purchased and shipped directly to you, you will receive a gift commensurate with the value of the return
Credits. A gift voucher will be sent to you upon receipt of the returned item.

If the item was not marked as a gift at the time of purchase, or if the gift giver shipped the order to himself to give to you later, a refund will be sent to the gift giver who will find your return.

Shipping
To return your product, you should mail it to: 1310, Block B, Global Trade Plaza, Dalang Town, Dongguan City, Guangdong Province, China 523770 Dongguan CN 523770

You will be responsible for paying your own return shipping costs. Shipping costs are non-refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

Depending on where you live, the time it takes for your exchange to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned items.

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